Tell us what happened

You have chosen to report an incident to the University and to share your contact details. One of our advisers will be in touch within 3 working days to offer you support and discuss the next steps.

This does not normally initiate a formal complaints process. Any information you provide at this stage will remain private and confidential unless we believe there is a serious safety, welfare, or a duty of care concern.

If you would like to speak with someone about your experience, please consider the following options: 

 

You may want to consider talking to our Accommodation Team if you are living on campus and the incident occurred in accommodation. 
 
You may consider speaking with your Personal Academic Tutor or a member of your academic team. 

Our students can also speak with a member of staff in the Student's Union who can offer advice and guidance. 

All students can access support from our university wellbeing and counselling services, based in student services.  For more information please see below:

Mental health and wellbeing support for students available within QMU:

·       QMU Wellbeing service HERE

·       QMU Counselling service HERE

·       Togetherall - online support for mental health HERE

 

·       Support for Staff is available, if you would like guidance and to speak with someone about your experience please make contact with our QMU Human Resources team.  There is also staff mental health and wellbeing support:

·       'Be Supported' Staff Employee Assistance Programme HERE

·       Togetherall - online support for mental health HERE

·       If you prefer, you can choose to report anonymously instead. This means your personal details will not be collected, and the University will be unable to contact you.

·       If the matter is about student welfare, you can contact Student Services

·       For criminal matters, you can report to Police Scotland at any time through the online contact form, by calling 101 to report non-emergency matters and general enquiries, or by calling 999 in an emergency.

If you are in need of an emergency response please call 999 if you are in the UK. If in another destination, please call the emergency service in that locality. If you are on campus or in QMU Student Accommodation the Security Team are available 24/7 telephone 2222 internally, or 0131 474 0000 externally. Please also see our support pages.